Help Center
Frequently Asked Questions
Everything you need to know about FreightX India — from getting started to tracking and support.
General
What is FreightX India?
FreightX India is an AI-powered freight exchange and transport operating system connecting carriers, brokers, shippers, and drivers across India with load matching, ERP tools, and real-time tracking.
Who can use FreightX?
Carriers, transporters, freight brokers, shippers, and truck drivers can all register. Each role gets a tailored onboarding flow and dedicated tools.
Is FreightX available across India?
Yes. We cover 500+ cities across major freight corridors including North, West, South, and East India with a growing verified carrier network.
Platform
How does load matching work?
Our AI engine matches loads with carriers based on route, vehicle type, capacity, operating regions, historical performance, and preferences — reducing empty miles and wait times.
What modules does FreightX include?
Load Marketplace, Transport ERP, Broker TMS, Shipper Portal, Driver App, and an AI freight intelligence layer — all integrated on one platform.
Can I track shipments in real time?
Yes. Live GPS tracking, status milestones, ETA updates, and digital proof of delivery are available to all authorized parties on web and mobile.
Registration & Security
What documents are required?
Requirements vary by role — typically GST certificate, company registration, identity proof, and vehicle/fleet documents. Our signup wizard guides you step by step.
How is KYC verification handled?
All partners go through document verification and profile review before accessing the marketplace, ensuring a trusted network.
Is my data secure?
We use encryption, role-based access, secure document storage, and strict privacy policies. Your data is never shared without consent.
Pricing & Support
Is there a free plan?
Yes. You can create an account and explore the platform. Premium features and enterprise plans are available for high-volume operations.
Is there a mobile app?
Yes. Mobile apps support drivers and field operations, while shippers, carriers, and brokers use the full web dashboard.
How do I get support?
Our team is available 24/7 via email at support@freightx.in, phone, or the Contact Us form on this website.